What information do we collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, Frequent Flyer number or other loyalty program membership details, dietary requirements (if any) and health issues relevant (if any) to your travel arrangements. As we are required by law to obtain your consent to the collection of “sensitive information” we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement, unless you tell us otherwise.
How we collect information?
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web sites or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. We collect only the necessary information for online bookings-including meal and seat requests, special handling and visa information.
How we use your personal information?
We generally collect your personal information for the following purposes:
- To process your travel arrangements and other transactions;
- To facilitate your participation in the loyalty programs;
- To conduct marketing activities and to conduct market research;
- Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of personal information we collect help us to profile who is using our services and what their interests are.
Disclosure of personal information to third parties
We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested. We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Resolving your concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to Planet Borneo Tours & Travel Services. We will respond to your query or complaint as soon as possible.